Refund policy

Mechelle & Bloom Return Policy

At Mechelle & Bloom, all of our products are handmade in small batches with care, cleanliness, and hygiene in mind. Because our items are personal care products (soaps, scrubs, and handmade body care), we are unable to accept returns on most items for health and safety reasons.

However, your satisfaction means everything to us, and we will always work with you if there is an issue with your order.

 

Returns

We have a 30-day return window for eligible items.
However, most of our products are non-returnable due to hygiene regulations.

Items that are NOT eligible for return include:

  • Soap bars
  • Sugar scrubs
  • Body products
  • Any opened, used, or unsealed personal care item
  • Custom-made products
  • Sale items
  • Gift cards

Eligible returns (rare cases):

We may accept returns ONLY if:

  • You received the wrong item
  • Your item arrived damaged
  • Your package was lost or never arrived (confirmed by USPS)

To start a return request, email us at mechelle_bloom@outlook.com.
Please do not send items back without contacting us first — they will not be accepted.

 

Damages & Issues

Please inspect your order when it arrives.
If your item is:

  • defective
  • damaged
  • spilled
  • melted
  • the wrong item

contact us immediately so we can evaluate the issue and make it right.

We may request a photo of the product and the packaging to speed up the replacement process.

 

Non-Returnable Items

Because we sell personal care products, these items cannot be returned or exchanged for hygiene reasons:

  • Soaps
  • Scrubs
  • Body care items
  • Any opened or used product

We also cannot accept returns on:

  • Custom items
  • Sale items
  • Gift cards

If you have a question about your specific situation, please contact us — we’re happy to help.

 

Exchanges

Due to hygiene regulations, exchanges are not available for personal care items.
If you received the wrong item or a damaged product, we will replace it at no cost to you.

 

EU 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Items must be unused, unopened, and in their original packaging.

 

Refunds

Once we receive and inspect any eligible return, we’ll notify you of approval or denial.

If approved, refunds will be processed to your original payment method within 10 business days.
Your bank or card provider may take additional time to post the refund.

If it has been more than 15 business days since approval, please contact us at mechelle_bloom@outlook.com.